I won't need to choke somebody

    I called Bank of America after sending a hostile e-mail (it was civil, but clear I wasn't playing around).

    The representative pulled up the notes from my previous call and my e-mail. She paused. Then she said, "Ok. As a courtesy, I can waive the finance charge..." yada yada, I stopped listening. All I was thinking was, "Damn right you will."

    Residual Finance charges. That's what cost me $5.26.
    Now that my balance is at zero, I won't be charged that anymore, so long as I pay by balance in full every month. They won't have to worry about that because there WON'T BE a balance on there ever again!

    Get this, she told me that if I had called ahead of time and told them that I intended to pay off the full balance of the account, then they wouldn't have assessed the fee. Huh? Whatever chick, just send me in writing confirmation that you're waiving that fee and you chuckle heads won't have to ever hear from me again.

    Punks.

    So my balance will be zero again. Dang right.

    DH

Comments

[Lashawn]

Congrats on handling that situation in a tactful manner.

[Sistah Ant]

The SAME.EXACT.THING happened to me when I paid my consolidation line of credit balance with the same company down to zero. I logged in, as a matter of fact, just to see my zero. And lo and behold some amount under $10 was there - my eyes bugged out and I was LIVID! Same reason, same result - a tactful phone call got the amount waived, and my thought (You damn skippy) was related to yours. It's just that I'd worked so hard for that zero, and it wasn't fair.

[luxuryoption]

Well done!!

[Laila]

I had the same thing happen to me when I paid off my Wells Fargo bill. Only they had the nerve to say I owed 31 cents. I called and got it waived. I am waiting for my "paid in full" letter!